Back to SearchApplication Support Engineer
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We are seeking a motivated Application Support Engineer to join our dynamic team.
In this role, you will support the onboarding of partners and their products, coordinate release plans, and manage product readiness to ensure a seamless experience across our platforms.
Responsibilities
- Support onboarding partners and their products for publishing and promotion on the store
- Coordinate release plans with partners to ensure smooth publishing execution of content delivery for the web and launcher experiences
- Validate product readiness and support Partner iterations via dedicated communication channels
- Be an effective collaborator capable of working well with a defined set of tasks, assisting others, and driving towards solution-based outcomes
- Manage general title management data and task inventory status
- Provide transparency on product status
- Leave things better than they were found, constantly pushing for improvements in process, tools, documentation, quality, and partner experience
Requirements
- 1-3 years release management experience
- Strong production skills
- Effective organizer with proven solid time management and prioritization aptitude
- Excellent communication skills with experience in external partner engagement
- Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
- Proven attention to detail
- Ability to multitask with dexterity in switching from uploading/updating builds, end-to-end testing, propping CMS content to staying on top of third-party communications in a timely fashion
- Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace
- Familiarity with JIRA and Trello is preferred
- Fluent English communication skills at a B2+ level
Nice to have
- Technical proficiency in software development and scripting languages is a plus
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn