Back to Search2nd Line Support Engineer for Financial Company
Remote in Viet Nam
Application Support
& 4 others
Sorry, this position is no longer available
Viet Nam
Currently, we are looking for a remote 2nd Line / Environments Support Engineer to join our team.
The customer is a provider of investor communications and technology-driven solutions to banks, broker-dealers, mutual funds, and corporate issuers. The Company's segments include Investor Communication Solutions, and Global Technology and Operations. The Company delivers a range of solutions that helps its clients serve their retail and institutional customers across the entire investment lifecycle, including pre-trade, trade, and post-trade processing functionality.
Responsibilities
- Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation
- Actively participate to platform issue resolution, e.g. calls, meetings, etc.
- Take full ownership for assigned platform issues and drive the incident management process
- Provide in depth root cause analysis, document with sufficient detail for handover to Knowledge Managers or Development, with the aim to prevent recurrence
- Perform issue triage, quickly identify appropriate teams to be involved and escalate as per escalation plan Manage investigations and collect results
- Identify and propose/implement issue workarounds (e.g. for high priority issues) when appropriate
- Implement bug fixes
Requirements
- Experience with application/platform support, system troubleshooting, incident/problem management
- Development skills in Java and/or Kotlin
- Communication skills with all levels and teamwork spirits are essential
- Proactive with good analytical, abstraction and organization skills
- Ability to work independently, multi-task, prioritize and deliver in a time pressured environment
- English level proficiency B1
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn