Back to Search2nd Line / Environments Support Engineer for an Agriculture Company
We're looking for a remote 2nd Line / Environments Support Engineer with 6+ months of application/environments support experience to join our team.
The customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions company commits to rescuing land from degradation, enhancing biodiversity, and revitalizing rural communities.
The main focus is on the documents development automation for the platform that provides the business with a new capability of carrying out content authoring using a data-driven structured approach. The solution is based on Quark software - Quark Publishing Platform and Quark XML Author.
- Work on support and development of externally built platform modifying it for the client’s needs
- Configuring templates of labels (documents) as requested by the client
- Resolve support tickets of platform end-users in Service Now
- 6+ months of application/environments support experience
- Understanding of the SDLC, Agile, Business cases, Client-Server architecture, Application support (Incident\Request fulfillment processes)
- Experience with bug\ticket\project management tools, e.g., Jira, Service NOW
- Technical background (especially MS Windows, Git, XML, XSLT)
- Fast learner
- Intermediate English level is a must (B1+)
- Good communication skills
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn