Lead Java Software Engineer

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Java

We're seeking a Lead Java Software Engineer to work on an innovative AI initiative that brings Conversational AI to Service Desk request submission, transforming manual catalog form-filling into a smart guided chat experience that saves time, minimizes friction, and removes uncertainty for users. In this role, you'll help construct a fully integrated AI ecosystem that includes a Service Catalog Knowledge Base, a Frontdesk Agent, and specialized submission agents linked to live enterprise service catalog data, while delivering RAG pipelines, ETL processes, and multi-agent systems connecting intelligent agents to real-world ITSM workflows.

Чим ви будете займатися у цій ролі

Develop the React chat frontend that serves as the main channel for users to submit service requests through guided conversation instead of manual forms
Create the central Frontdesk Agent responsible for classifying and routing user intent, plus build the agent hub that coordinates the multi-agent system using Spring AI AgentCore
Design and maintain an ETL pipeline that extracts and transforms ServiceNow Service Catalog metadata, indexes it into AWS Bedrock Knowledge Bases and keeps it updated as the catalog changes
Build and implement a reusable agent framework featuring capability templates, tool definitions, prompt scaffolding and an agentic conversion workflow that serves as the foundation for all item-specific agents
Create individual agents for particular catalog items using the shared framework, where each agent manages the complete submission process for its designated request type, including integration with ServiceNow APIs
Monitor agent interactions and LLM calls comprehensively using OpenTelemetry and Dynatrace
Maintain rigorous standards for code quality, testability and documentation while using AI-assisted development tools to boost efficiency
Provide leadership and mentorship to team members while directing architectural decisions throughout the project

Навички

Minimum 6 years in software engineering, with at least 2 years in a technical leadership capacity
Strong skills in Java (Spring Boot) and Node.js for backend development
Hands-on background working with AWS services including Lambda, API Gateway and S3
Working knowledge of AWS IAM and KMS for managing access and security
Strong foundation in LLM/AI engineering principles, covering prompt design, RAG pipelines, agentic patterns, tool usage and LLM evaluation
Direct experience using the Spring AI LLM orchestration framework or comparable tools
Direct experience with AWS Bedrock AgentCore and Knowledge Bases or similar managed RAG/vector solutions
Proficiency with Docker, Git and Terraform
Knowledge of GitHub Actions for building CI/CD pipelines
Ability to make independent decisions, navigate ambiguity and resolve blockers through research and testing
English language skills at B2+ level or higher

Буде перевагою

Willingness to use React.JS for developing and refining a chat UI
Python skills for automation scripting
Knowledge of the ServiceNow Service Catalog