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Join our team as a Support Specialist where you will deliver crucial IT support to employees in a fast-paced environment. This role is based solely in our Warsaw office and offers a chance to grow your expertise while ensuring smooth IT operations. Apply now to become part of our dedicated support team.
Responsibilities
- Assist end users onsite and remotely with various IT issues
- Install, configure, and repair computer hardware, printers, and scanners
- Liaise with service providers and network engineers to resolve issues
- Support meeting room technology and ensure functionality
- Meet response times and service level agreements for support tickets
- Install and troubleshoot software applications
- Manage and resolve incident tickets swiftly
- Maintain server room operations and upkeep
- Organize and handle IT equipment cabling
- Follow IT work instructions and protocols strictly
- Keep hardware inventory records current
Requirements
- At least 2 years of experience in IT support roles
- Good knowledge of basic networking and troubleshooting techniques
- Proficiency in troubleshooting Microsoft operating systems
- Friendly and approachable demeanor with strong willingness to help users
- Effective communication and problem-solving capabilities
- Eagerness to learn new technologies and adapt to evolving challenges
- Ability to perform well under pressure
- Capability to follow directions from supervisors
- Reliability in meeting deadlines
- Intermediate level English proficiency
Nice to have
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related disciplines
- Experience with IT service management tools such as HPAM, HPSM, or ServiceNOW
- Understanding of IT security fundamentals
- Fluency in Polish language
- Familiarity with MacOS and Linux operating systems