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Join our team as a ServiceNow Engineer, where you will design, develop, and maintain key ServiceNow modules to support critical business functions.
Collaborate with stakeholders to deliver scalable, automated solutions and drive continuous improvement. Apply now to help shape our ServiceNow platform and advance your career.
Responsibilities
- Design, configure, and develop ServiceNow modules across ITAM, APM, CMDB, and ITSM
- Build and maintain workflows, UI policies, business rules, client scripts, and integrations using Flow Designer and IntegrationHub
- Ensure technical solutions meet business needs, scalability standards, and security/compliance requirements
- Develop and maintain an accurate and complete CMDB with reliable CI relationships and dependencies
- Implement discovery, data normalization, and reconciliation processes
- Configure and manage ITAM processes to optimize asset utilization, compliance, and lifecycle visibility
- Enable APM capabilities to map applications to business capabilities and manage technology lifecycles
- Support and enhance ITSM processes to improve operational efficiency and user experience
- Implement automation and self-service capabilities to reduce manual workload
- Integrate ITSM with ITAM, APM, and CMDB data for end-to-end visibility
- Maintain ServiceNow technical documentation including solution designs, standards, and SOPs
- Participate in platform roadmap planning, upgrades, and release management
- Identify opportunities for innovation, automation, and performance improvement
- Provide technical mentorship to junior developers and administrators
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
- 2+ years of hands-on ServiceNow development and administration experience
- Proven expertise in at least three areas: ITAM, APM, CMDB, ITSM
- Strong knowledge of ServiceNow platform architecture, data model, and scripting with JavaScript and Glide API
- Experience with ServiceNow Discovery, Service Mapping, and integrations using REST, SOAP, and APIs
- Understanding of ITIL and IT Asset/Service Management best practices
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement abilities
- Ability to work independently and lead technical initiatives
- Passion for platform governance, data quality, and continuous improvement
- Team-oriented mindset with focus on collaboration and knowledge sharing
- English proficiency level B2 or higher
Nice to have
- ServiceNow Certified System Administrator (CSA)
- Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM
- Experience with ServiceNow HAM and SAM modules
- Familiarity with ServiceNow Flow Designer and IntegrationHub
- Knowledge of data modeling, CMDB governance frameworks, and business capability mapping