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We are looking for a Senior UX Designer to join our remote team. As a Senior UX Designer, you will be responsible for creating innovative solutions that enhance customer interactions with our Virtual Agent UI layer and skill development system. You will use your expertise in human-centered design methods to co-create and test solutions that address real customer challenges. Your responsibilities will include defining and delivering experience strategy, developing user journeys and user flows, providing wireframes for concept, prototyping for user research, and creating detailed visual and UX designs supporting tactical efforts. You will also provide governance strategy, articulating a coherent UX vision based on clear, actionable problem/opportunity statements.