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ServiceNow
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Join our team as a Senior ServiceNow Engineer responsible for developing and maintaining key ServiceNow modules that enhance business functions such as IT Asset Management, Application Portfolio Management, CMDB, and IT Service Management.
Collaborate with stakeholders and architects to deliver scalable, automated solutions that align with organizational goals. Apply now to advance your career in a dynamic environment.
Responsibilities
- Design and develop ServiceNow modules across ITAM, APM, CMDB, and ITSM
- Build and maintain workflows, UI policies, business rules, client scripts, and integrations
- Ensure technical solutions meet business needs, scalability, and compliance requirements
- Develop and maintain an accurate and complete CMDB with reliable CI relationships
- Implement discovery, data normalization, and reconciliation processes
- Configure and manage ITAM processes to optimize asset utilization and compliance
- Enable APM capabilities to map applications and manage technology lifecycles
- Support and enhance ITSM processes to improve operational efficiency
- Implement automation and self-service capabilities to streamline service delivery
- Integrate ITSM with ITAM/APM/CMDB data for end-to-end visibility
- Maintain ServiceNow technical documentation including solution designs and SOPs
- Participate in platform roadmap planning, upgrades, and release management
- Identify opportunities for innovation and performance improvement
- Provide technical mentorship to junior developers and administrators
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
- 3+ years of hands-on ServiceNow development and administration experience
- Proven expertise in at least three areas: ITAM, APM, CMDB, ITSM
- Strong knowledge of ServiceNow platform architecture, data model, and scripting with JavaScript and Glide API
- Experience with ServiceNow Discovery, Service Mapping, and integrations using REST/SOAP API
- Understanding of ITIL and IT Asset/Service Management best practices
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement abilities
- Ability to work independently and lead technical initiatives
- Passion for platform governance, data quality, and continuous improvement
- Team-oriented mindset with focus on collaboration and knowledge sharing
- English proficiency at B2 level or higher
Nice to have
- ServiceNow Certified System Administrator (CSA)
- Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM
- Experience with ServiceNow HAM/SAM, Flow Designer, and IntegrationHub
- Familiarity with data modeling, CMDB governance frameworks, and business capability mapping