Skip To Main Content
backGO TO SEARCH

Senior Network Support Engineer

bullets
Support.Infrastructure, Firewalls, LAN technologies, Microsoft Azure, OSI and TCP/IP models, WAN technologies, Cloud Platforms

We are seeking a Senior Network Support Engineer with expertise in LAN/WAN network infrastructure and cloud platforms to join our team. This individual will provide ongoing day-to-day support for the global data network and serve as level 3 support for all network-related tasks and troubleshooting.

The successful candidate will be responsible for designing, developing, and deploying LAN/WAN network infrastructure, as well as maintaining monitoring and reporting systems. They will also handle on-call duties for non-business hours support and perform administrative tasks related to time entry and status reporting.

Responsibilities
  • Design, develop, and deploy LAN/WAN network infrastructure
  • Perform 3rd level troubleshooting for all LAN/WAN alerts and issues
  • Maintain monitoring and reporting systems
  • Produce and maintain documentation related to all systems developed/deployed
  • Perform on-call duty for non-business hours support
  • Configure and install various network devices and services
  • Perform network maintenance and system upgrades
  • Monitor system resource utilization, trending, and capacity planning
  • Work within established configuration and change management policies
  • Select and implement security tools, policies, and procedures
  • Liaise with vendors and IT personnel for problem resolution
  • Conduct technical trainings to internal resources
Requirements
  • Minimum of 3 years of experience in LAN/WAN network infrastructure support and troubleshooting
  • CCNP certification and a BA or B.S. Degree
  • Proficiency in configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, and VPN
  • Expertise in network maintenance, system upgrades, and monitoring system resource utilization and capacity planning
  • Experience in implementing security tools, policies, and procedures in conjunction with the company’s security team
  • Experience with SDWAN, Next Gen Firewalls, troubleshooting routing loops, and asymmetric routing
  • Proficient in configuring/troubleshooting network security, LAN switching, quality of service, and TCP/IP protocol suite
  • Familiarity with application protocols and network security technologies such as VPN, AAA architecture, and load balancers
  • Ability to interact with customers, understand requirements, and communicate effectively with the offshore team
  • B2+ English level proficiency
Nice to have
  • Experience with firewall cloud services such as Zscaler
  • Proficiency with Cisco Catalyst & Nexus switches and Cisco IOS, NX-OS software
  • Familiarity with application load balancers