Back to SearchSenior Endpoint Operations Technician
Support.Infrastructure
& 5 others
Argentina
We are looking for a highly skilled Senior Endpoint Operations Technician to oversee and manage our physical and virtual endpoint environments, including Azure Virtual Desktop (AVD) and Microsoft Intune.
In this role, you will act as a key escalation point for end-user support requests while collaborating with cross-functional teams such as Security, Compliance, and Desktop Engineering. Your ability to ensure seamless operation, maintain high-quality documentation, and enhance user productivity will be critical to success.
Responsibilities
- Support and manage physical and virtual Windows environments, including Azure Virtual Desktop (AVD)
- Maintain and modify desktop images using SCCM and manage SCCM task sequences
- Partner with Engineering teams to develop and implement effective solutions
- Provide level 2 and level 3 escalation support, performing root cause and preventative analysis for recurring issues
- Administrate and troubleshoot Microsoft Auto Pilot deployments and Windows Device Management via Intune
- Manage patch deployment processes for Microsoft and third-party applications
- Develop automated solutions for software package deployment, application updates, and workstation imaging
- Operate and support Endpoint Security Protection software and align endpoint operations strategies with compliance standards
- Monitor desktop performance and address security alerts using tools like CyberArk
- Expand and maintain the knowledge base with technical documentation, SOPs, and user-facing runbooks
- Package, test, and deploy new applications and configurations as needed
- Manage lifecycle operations for global desktop and laptop hardware standards
Requirements
- Minimum of 3 years of hands-on experience with Azure Virtual Desktop (AVD), FsLogix, and Active Directory
- Proficiency in SCCM administration, patch management, workstation imaging, and automation
- Expertise in Endpoint Operations support and troubleshooting, including Windows 10/11 and Group Policy management
- Competency using PowerShell, InstallShield, and scripting for software package creation and deployment
- Background in ITIL framework with skills in root cause analysis and preventative solutions
- Experience managing VDI environments and global endpoint operations, with a focus on security protection and compliance
- Familiarity with Microsoft Intune configuration, device policies, and deployments
Nice to have
- Skills in managing PXE environments or 1E products
- Understanding of SQL, VBScript, and advanced PowerShell scripting
- Familiarity with CyberArk for endpoint security and alert monitoring
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn