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Senior Cloud Platform Support Engineer

Data Integration, Azure DevOps, Azure Functions, Microsoft Fabric, Python, Terraform, Amazon Web Services, Java

We are seeking a dedicated and experienced Senior Cloud Platform Support Engineer to join our team.

The ideal candidate will be responsible for managing and supporting cloud-based platforms, troubleshooting issues, and ensuring optimized system performance. As a key member of our IT department, this role demands deep technical expertise and the ability to collaborate with team members and stakeholders to drive operational excellence.

Responsibilities
  • Collaborate with product teams to oversee Azure systems deployment, lifecycle maintenance, and capacity planning
  • Handle the triage and resolution of service management system incidents and requests
  • Monitor applications, manage data manipulation for widgets, generate reports, and oversee problem identification and management
  • Tune agents and collectors for optimal system data manipulation
  • Provide general customer support and occasional consultations with individuals across and outside of the team
  • Manage Azure and AWS infrastructure, including check-in policies, installation, configuration, troubleshooting, and maintenance
  • Develop scripts for automation and report generation using tools such as Terraform, Ansible, GIT, and PowerShell
  • Maintain applications within environments like EKS, AKS, Dockers, and Docker Registry
  • Administer networking protocols and network security measures in cloud environments
  • Utilize Cloudflare products and equivalent tools effectively
  • Ensure continuous monitoring of infrastructure and management of cloud components like Virtual Machines, Load Balancer, S3, and Azure Backup
Requirements
  • Azure Certified Solutions Architect or Sys Ops Administrator
  • 10+ years of IT industry experience, including full-stack and re-stack skills with AWS and Azure, complemented by a Bachelor’s degree in Computer Science or Information Technology
  • 5+ years of experience in cloud-based development platforms, change management procedures, and troubleshooting production incidents in cloud applications
  • 3+ years of experience in creating build scripts for release management using tools like Terraform, Ansible, and PowerShell, along with programming languages such as Python and Bash
  • 2+ years of experience in configuring Kubernetes clusters, EKS, AKS, and tools like Helm and Prometheus
  • 5+ years of Linux system administration with proficiency in Red Hat Linux or CentOS
  • Flexibility to work in a 24x7 operations support environment on a rotational shift basis
  • Capability to research, absorb, and organize data into actionable information for business use
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn