Senior Cloud Application Support Specialist

Application Support, Application Support Tools, Communication, Stress tolerance

We are seeking a Senior Cloud Application Support Specialist to join our vibrant team, which consists of 24 members based across three different countries.

The role primarily involves working within our tiered support model, starting in L1 to grasp essential project work fundamentals before advancing to the more complex L2 team. The ideal candidate will have a background in either financial services or macroeconomics and be adept at analyzing data and managing incident escalations under tight deadlines.

Responsibilities

Work with automatically generated or user-raised incidents in ServiceNow
Follow detailed workflows outlined in Confluence
Escalate cases to clients and manage interactions
Validate financial data on official websites, understanding its relevance to macroeconomic categories
Handle case sensitive data in compliance with strict SLAs
Handle complex, non-BAU ad hoc requests
Update operational documentation regularly
Escalate intricate issues from L1 once moved to L2 team
Participate in incident and change management processes

Requirements

2+ years of experience in Level 1 Application Support
Background in working with ticketing systems
Capability to communicate effectively with external users
Prior experience in financial / banking companies, or a strong knowledge of macroeconomics
Demonstrated ability to work under pressure with high stress resistance
High level of motivation
Proficiency in English at B2 level or above

Nice to have

Experience with ITIL methodologies

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn