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Senior Cloud Application Support Engineer

Colombia
Application Support, Application Support Tools, Google Cloud Platform, Internet Information Services, SQL, Windows Administration, Elastic Stack, Incident Management (ITSM), Jenkins, Microsoft Azure, Service request management (ITSM)

We are looking for an experienced Senior Cloud Application Support Engineer to join our team and enhance the support for our cloud-based applications.

This professional will be tasked with ensuring the ongoing maintenance, troubleshooting, and improvement of application performance within a cloud environment.

Responsibilities
  • Support and maintain cloud applications, guaranteeing availability and optimal performance
  • Identify and rectify complex issues impacting application functionality and execution
  • Oversee and aid data migrations within the cloud environment
  • Engage in handling incident and service requests
  • Manage Windows Server OS and Microsoft SQL databases to streamline application operations
  • Safeguard the functionality of internet information services and web servers
  • Work in collaboration with development teams to fine-tune application performance
  • Maintain open lines of communication with stakeholders about application conditions and issue resolution
  • Document procedures and keep service logs to uphold IT standards
  • Stay informed about emerging trends and technologies within the domain of cloud application support
Requirements
  • Minimum of 3 years in application support, maintenance, and data migration tasks
  • Proficiency in Google Cloud Platform and Microsoft platform technologies (e.g., .NET, IIS, MS SQL)
  • Advanced troubleshooting abilities, and intermediate to advanced familiarity with SQL (MSSQL and PostgreSQL)
  • Competency in ITSM, specifically in managing incidents and service requests
  • Strong understanding of Microsoft Servers OS administration
  • Background in IIS and web servers, with various intermediate to advanced capabilities
  • Fluency in English at B2-C1 level
Nice to have
  • Familiarity with Microsoft Azure and Elastic Stack
  • Background in CI/CD processes and Jenkins
  • Understanding of Agile and Scrum methodologies
  • Skills in using PowerShell for automation and scripting tasks
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn