Senior Business Solution Architect (Salesforce Service Cloud)

Remote in Brazil,

Salesforce Service Cloud

Location-specific conditions & benefits*

Brazil

We are looking for a highly experienced and accomplished Business Solution Architect to lead the design and execution of innovative Salesforce Service Cloud solutions.

In this role, you will collaborate with business stakeholders to understand their requirements, refine processes, and deliver solutions that bring transformative changes to enterprise operations.

Responsibilities

Lead discussions, requirements refinement sessions, demonstrations, and walk-throughs for a variety of client audiences
Facilitate discovery sessions with business stakeholders to document and refine detailed business workflows
Define user stories and acceptance criteria to align with configuration, development, and testing needs
Organize capacity planning, prioritize backlog items, and manage sprint planning to meet project objectives
Work with business solution architects and software architects to design effective solutions and oversee related development tasks
Coordinate testing efforts with the quality assurance team to ensure high-quality deliverables
Conduct knowledge transfer sessions to ensure target audiences are equipped for successful solution adoption

Requirements

At least 12 years of expertise in Salesforce development
Bachelor's degree or equivalent with strong written, verbal, and presentation skills
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification
Background in documenting business process flows and crafting epics and detailed user stories
Knowledge of Agile methodologies, including sprint planning and backlog prioritization
Understanding of enterprise workflows, requirements analysis, and organizational consulting
Competency in fostering collaboration among stakeholders, technical architects, and development teams

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn