Back to SearchSenior Business Operations Specialist
Remote in Poland
Project Administration
& 6 others
We are hiring a Senior Business Operations Specialist with strong financial review skills and excellent communication capabilities. Join a fast-paced team that delivers data-driven insights and AI-based solutions to streamline upstream business processes. This role offers an opportunity to apply your expertise and contribute to impactful projects.
Responsibilities
- Audit and amend time records with team members by issuing reminders, clarifying inconsistencies, and managing staffing updates
- Collect necessary approvals for subcontractor resources
- Manage the collection of overtime approvals, audit overtime data in the system, and remind managers as appropriate
- Validate billing information including mapping roles and verifying rates
- Oversee billing role and rate approval workflows, prepare profit and loss reports, and collect required authorizations
- Lead month-end closing procedures such as final data verification and timesheet distribution to clients
- Support the BGC process through material sharing, data collection, correction management, request creation, and training organization
- Prepare offboarding documents for exiting team members
- Oversee staffing functions including assignments, terminations, creation, and record corrections on the program or project level
- Administer travel processes by gathering approvals, reviewing system requests, making corrections, verifying expenses, managing mission visa requests, and preparing customer approval submissions
- Advise team members on travel, time tracking, overtime, BGC, roles, and process-related queries
- Assist CRM activities such as managing opportunities and contract workflows
- Maintain and update forecasting files and monitor client account balances and credit limits
- Compile and deliver weekly reports to clients
Requirements
- Minimum 3 years of experience in business operations or a related discipline
- Proficient in using Atlassian Confluence for documentation and knowledge sharing
- Experienced with Atlassian Jira for managing workflows and task tracking
- Strong financial analytical and review skills
- Advanced expertise in Microsoft Excel for data analysis, reporting, and forecasting
- Familiarity with Miro for process mapping and visual collaboration
- Excellent English communication skills at C1 level or above with experience in client interactions
Nice to have
- Arabic proficiency helpful for supporting multilingual teams or clients