Senior Business Analyst for a High-End Action Games Company

We are currently looking for a remote Senior Business Analyst with 3+ years of relevant experience, knowledge of Agile practices (Scrum, Kanban), readiness to supervise a second BA on the project to join our team.

The customer is a global leader in developing cutting-edge gaming and cross-platform game engine technology. The company designs and produces high-end action games for consoles, personal computers, and mobile devices with their most popular title (currently #1 in the world) attracting 200M+ players worldwide.

The main tasks is to enhance customer support processes by presenting the Support Tools Set. The major objective is making it easy for customers to get help, provide instant service where possible, augment agents to provide quick and excellent service and get valuable feedback back to product teams.