Back to SearchSenior Business Analyst - Digital Transformation in eCommerce and CMS
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We are seeking a Senior Business Analyst with expertise in digital transformation, particularly in eCommerce and CMS environments.
The role requires collaboration with multiple teams to deliver projects that enhance business performance and digital capabilities. Candidates with a history of successfully gathering requirements and delivering solutions in agile settings are encouraged to apply.
Responsibilities
- Lead the gathering and documentation of business requirements for digital transformation efforts focused on eCommerce or CMS platforms
- Partner with stakeholders across teams, clients, and vendors to translate business objectives into functional and technical specifications
- Conduct process mapping, gap analysis, and design solutions to improve digital workflows, customer journeys, and business operations
- Coordinate with Solution Architects, developers, UX designers, project managers, and product owners to ensure alignment between business goals and technology implementations
- Document and analyze current systems, processes, and data flows to identify areas for enhancement or automation
- Formulate user stories, use cases, and acceptance criteria for Agile/Scrum projects
- Contribute to shaping the roadmap of digital transformation initiatives with attention to scalability and user experience
- Perform risk assessments and communicate potential impacts to stakeholders
- Facilitate workshops, presentations, and meetings to collect feedback, align on goals, and provide updates
- Support testing activities to ensure business requirements are fulfilled during UAT and QA
Requirements
- Bachelor’s degree in Business, IT, Computer Science, or a related area; Master’s degree is a plus
- At least 5 years of experience as a Business Analyst focused on digital transformation projects
- Strong expertise with eCommerce platforms such as SAP Commerce, Magento, Shopify, CommerceTools and CMS tools like Contentful, Contentsack, Wordpress
- Experienced in leading requirements gathering for complex systems with clear and actionable documentation
- Good understanding and practical experience in Agile and Scrum methodologies
- Proficient in data analysis to derive actionable business insights
- Skilled in business process modeling, BPMN, and workflow diagramming
- Excellent communication skills and stakeholder management experience
- Knowledgeable in digital project tools like JIRA, Confluence, and Azure DevOps
- Strong problem-solving aptitude and ability to work effectively in dynamic environments