Back to SearchSenior Business Analyst
We are seeking a Senior Business Analyst to join our team.
In this role, you will be pivotal in providing user support and facilitating communication between users and development teams. Your insights will help drive product improvements and enhance user experiences. If you are ready to take the next step in your career, we want to hear from you!
Responsibilities
- Provide L2 user support and collaborate with L1 for solutions
- Partner with development and Salesforce teams to resolve bugs
- Maintain and update documentation for new releases
- Analyze user feedback and Product KPIs for insights
- Prepare triage sessions and document outcomes
- Support launch readiness and change management efforts
- Manage communication to end users about new features
- Collaborate with UX and GPO Scaled Operations on enhancements
- Lead efforts in documenting and organizing project requirements
Requirements
- Minimum of 3 years’ experience in Business Analysis
- Proven leadership experience in user support roles
- Experience participating in product launch projects
- Experience with SAP guided buying and Ariba
- Familiarity with Salesforce platform
- Strong analytical skills in data analysis and reporting
- Excellent oral and written communication skills
- Ability to work independently and be proactive
- Strong organizational and project management skills
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn