Back to SearchWe are looking for an experienced Senior Business Analyst to join our team.
In this role, you will serve as the bridge between business stakeholders and technical teams, translating business needs into actionable requirements. You will work closely with the Digital Product Manager and Product Owner to analyze data, document processes, and ensure effective communication. Your insights will drive improvements to digital products and services, helping to optimize business operations.
Responsibilities
- Evaluate enhancement requests to determine feasibility and alignment with business goals
- Facilitate Demand/Process Review Board meetings by presenting business systems impact analysis and ensuring enhancement requests are ready for prioritization
- Collaborate with process owners, requesters, and stakeholders to gather and document detailed requirements for ServiceNow products, including ITAM, ITSM, ITOM, and others
- Map current and future-state business processes to identify areas for improvement and optimization
- Analyze data to uncover trends and insights that support informed decision-making and enhance processes
- Develop use cases, user stories, and acceptance criteria to ensure product features meet business requirements
- Coordinate and participate in user acceptance testing (UAT) efforts to ensure developed solutions meet quality standards and business needs
- Assist in managing the impact of changes on business processes, systems, and organizational structure
- Act as a liaison between business stakeholders, technical teams, and product management to ensure effective communication and keep stakeholders informed of progress
- Create reports and dashboards to convey key performance metrics and support data-driven decision-making
- Identify and implement process improvements and automation opportunities in collaboration with cross-functional teams
- Maintain detailed and accurate documentation of requirements, processes, and changes
Requirements
- At least 3 years of experience as a Business Analyst in IT or related fields, with a demonstrated ability to gather and document business requirements
- Familiarity with the ServiceNow platform and its capabilities
- Proficiency in requirements elicitation techniques such as interviews, surveys, workshops, and use case development
- Experience in documenting and improving business processes using tools like flowcharts or BPMN
- Strong analytical skills with the ability to work with data to derive meaningful insights for decision-making and process enhancement
- Understanding of system integrations and the ability to assess their impact on business processes and requirements
- Excellent communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders
- Experience in user acceptance testing and quality assurance processes to ensure solutions meet business needs
- Proficiency in English (B2+ level or higher) with experience in client-facing communications to gather requirements and provide updates