Senior Business Analyst

Remote in Chile,

Location-specific conditions & benefits*

Chile

We are looking for a seasoned Senior Business Analyst to support the development and enhancement of internal and external portals designed to improve business processes and optimize the user experience for submissions and claims management.

Responsibilities

Work closely with stakeholders to identify and define business needs and objectives
Create detailed documentation, including user stories, use cases, process flows, data flows, and report mock-ups, to effectively communicate requirements to the development team
Draft clear and concise functional requirements for web portals, user interfaces, business logic, and other system components
Present proposed solutions to stakeholders and gather feedback to refine project requirements
Collaborate with development and quality assurance teams to ensure project deliverables meet business expectations
Provide expertise to address and resolve issues throughout the project lifecycle
Monitor and adapt to changes in project scope, priorities, and requirements, ensuring alignment with business goals
Ensure all updates are communicated effectively and that requirement documentation is consistently updated
Maintain version control and documentation standards for all project deliverables

Requirements

A minimum of 3 years of experience as a Business Analyst, with a proven record of successfully delivering enterprise-level projects
Ability to translate high-level business needs into actionable functional requirements, process documentation, specifications, and user stories
Experience in writing complex requirements for enterprise systems such as claims processing, policy administration, or billing solutions
Strong experience in managing stakeholders, working with cross-functional teams, and acting as a trusted advisor to business users
Background in industries such as healthcare, insurance, automotive, manufacturing, or investment banking
Familiarity with Agile and Hybrid methodologies, along with general business analysis practices
Intermediate to advanced expertise in process improvement and workflow automation
Experience designing workflows and use cases for conversational AI tools or robotic process automation (RPA) solutions
Understanding of fundamental user experience and design principles
Strong analytical skills to tackle complex business challenges and deliver actionable solutions
Proven ability to build relationships and collaborate effectively with diverse teams and stakeholders
Demonstrated ability to adapt in fast-paced, dynamic environments with shifting priorities
Excellent communication skills, capable of explaining technical and business concepts to stakeholders at all levels
Fluency in English, both written and spoken, at a B2 level or higher

Nice to have

Experience with tools and platforms for workflow automation or process optimization
Knowledge of advanced reporting tools or business intelligence solutions
Familiarity with AI-driven technologies or machine learning applications in business processes

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn