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We are seeking an experienced Senior Business Analyst with a strong background in digital transformation projects, specifically in eCommerce, CMS (Content Management Systems). This role will involve working closely with cross-functional teams to deliver high-impact projects that drive business growth and digital innovation. The ideal candidate will have a proven track record in gathering and analyzing business requirements, defining solutions, and ensuring successful project delivery in dynamic and evolving environments.
Responsibilities
- Lead the analysis and documentation of business requirements for digital transformation projects, focusing on eCommerce platforms or CMS solutions
- Collaborate with key stakeholders (internal teams, clients, vendors) to understand business objectives and translate them into functional and technical specifications
- Conduct detailed process mapping, gap analysis, and solution design to improve digital workflows, customer journeys, and business operations
- Ensure alignment between business goals and technology solutions by working closely with Solution Architects, developers, UX designers, project managers, and product owners
- Analyze and document existing systems, processes, and data flows, identifying areas for improvement or automation
- Drive user stories, use cases, and acceptance criteria for projects in an Agile/Scrum environment
- Support and influence the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience are optimized
- Perform risk assessments, ensuring that potential impacts of changes are clearly communicated to stakeholders
- Facilitate workshops, presentations, and meetings to gather feedback, align on project goals, and provide ongoing updates
- Contribute to testing phases, ensuring that business requirements are met through comprehensive UAT (User Acceptance Testing) and QA (Quality Assurance)
Requirements
- Bachelor’s degree in Business, IT, Computer Science, or related field (Master's degree is a plus)
- 5+ years of experience as a Business Analyst with a focus on digital transformation projects
- Strong experience with eCommerce platforms (e.g., SAP Commerce, Magento, Shopify, CommerceTools), CMS tools (Contentful, Contentsack, Wordpress, etc)
- Proven ability to lead requirements gathering for complex systems, creating clear and actionable specifications
- Solid understanding of Agile or Scrum methodologies and experience working in an Agile project environment
- Strong data analysis skills, with the ability to translate data into insights that drive business decisions
- Proficiency in business process modeling, BPMN, and workflow diagrams
- Excellent communication and stakeholder management skills
- Experience with digital tools like JIRA, Confluence, Azure DevOps, or similar for managing projects and collaboration
- Strong problem-solving skills and the ability to work in fast-paced environments