Senior Application Support Specialist

Office in Portugal: Distrito de Lisboa, Lisbon

Application Support

Location-specific conditions & benefits*

Portugal: Distrito de Lisboa, Lisbon

We are looking for a Senior Application Support Specialist with expertise in T24 Transact.

This position involves delivering critical production support to guarantee smooth operational workflows. You will take a proactive role in resolving incidents, managing problems, and pushing for continuous improvements in services.

Please note that work from the customer office 2 days per week is required.

Responsibilities

Provide L1/L2 support for Temenos Transact applications
Ensure operational stability and resolve incidents within SLA timelines
Oversee problem management processes to improve service delivery
Collaborate with cross-functional teams to implement enhancements
Leverage SQL and Unix shell scripting for log analysis and diagnostics
Ensure effective support for production environments and RTB operations
Monitor and optimize banking interfaces, APIs, and middleware performance
Use tools like Service Now and JIRA for issue tracking and resolution
Automate tasks to enhance process efficiency and reduce manual effort
Engage in CI/CD pipelines and manage repositories using version control tools
Support containerized applications utilizing Kubernetes
Apply ITIL principles for structured service management practices
Maintain familiarity with banking operations and transaction workflows
Adopt monitoring solutions to track system health and availability
Record incidents and create detailed documentation for resolution steps
Collaborate effectively with different internal teams

Requirements

Minimum 3 years of experience in application support with T24 Transact
Knowledge of core banking operations and RTB activities
Proficiency in SQL and Unix shell scripting
Understanding of monitoring tools and various operating systems
Familiarity with ticketing platforms such as Service Now and JIRA
Background in managing banking interfaces and APIs
Capability to use DevOps tools for automation purposes
Professional-level English communication skills

Nice to have

Certifications in Information Technology Infrastructure Library (ITIL) practices
Familiarity with CI/CD workflows and associated tools
Knowledge of T24 core logs and the Temenos Interaction framework
Understanding of financial accounting and treasury operations
Exposure to automation platforms like Autosys

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn