Security Support Engineer

Hybrid in Mexico: Estado de Jalisco, Guadalajara

Cloud Operations

Location-specific conditions & benefits*

Mexico: Estado de Jalisco, Guadalajara

We are looking for a dedicated and skilled Security Support Engineer to join our team, supporting our customers in leveraging cutting-edge cloud technologies, ensuring seamless integration, and providing advanced technical assistance. This role focuses on managing customer success across security-related services while collaborating with cross-functional teams to optimize processes and solutions.

Responsibilities

Provide support to customers using Cloud Platform products, solutions, and APIs, including Google Identity and Access Management and related services
Provide technical assistance and support as part of a global 24x5 support organization
Work closely with engineers and product managers to improve the product and make our customers successful
Handle change requests and incident tickets for the remaining infrastructure teams - Incident Management, Problem Management, and Change Management
Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs
Follow notification and escalation procedures
Follow standards for communication with businesses involving operational issues

Requirements

At least 2 years’ experience as a Systems Engineer or System Administrator
Strong knowledge of Linux/UNIX and Windows Server
Familiarity with cyber/IT security
Skills in multitasking and multiprocessing
Capability to set up monitoring, conduct performance audits, and optimize performance
Strong understanding of user administration (identity federations, user access management)
Excellent troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
Familiarity with cloud computing
Strong business ownership and customer focus

Nice to have

Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
Familiarity with security best practices and frameworks
Coding ability in one or more languages (Java, Python, C++, etc.)
Ability to follow and understand a defined ITIL/ITSM process, train team members, and contribute to process improvement

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn