Back to SearchWe are seeking a Salesforce Business Solution Architect (BSA) to address organizational business goals and strategize enterprise Salesforce solutions aligned with best practices.
As a BSA, you will lead digital transformations by aligning business with technology, defining solution drives, and acting as a trusted advisor. You will design visions and architectures that tackle business problems by selecting optimal Salesforce product features to maximize business value. This role serves as a primary functional resource in project delivery, providing knowledge and guidance to ensure project success.
Responsibilities
- Serve as a functional and technical leader for Salesforce projects
- Facilitate discovery and working sessions to drive understanding of business needs
- Engage with stakeholders to design and deliver optimal solutions
- Translate business requirements into well-crafted user stories and solutions
- Define business outcomes and success criteria
- Perform fit-gap analysis between customer requirements and Salesforce capabilities
- Create solution design documents, including overviews and architecture maps
- Collaborate with Technical Architects to integrate solution design with technical requirements
- Provide detailed estimates for proposed solutions, articulating benefits and risks
- Partner with business and technical teams to create and realize capability and platform roadmaps
- Provide thought leadership on enhancing customer operations using Salesforce
- Build strong relationships and establish trust with customers
- Demonstrate concepts visually and through written communication
- Tailor communications for diverse audiences
Requirements
- Background in working with Salesforce for 3+ years or equivalent experience
- Proficiency in requirements and user story building
- Expertise in solution designing
- Strong presentation and communication skills
- Salesforce Certified Advanced Administrator certification and specialized Service Cloud certification
- Knowledge of Salesforce Lightning Experience, Sales Cloud
- Understanding of media processes
- Proficiency in English at B2 level or higher
Nice to have
- Knowledge of Salesforce Experience Cloud
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn