Back to SearchMiddle Support Specialist in Warsaw Office
Office in Poland: Warsaw
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We are seeking a Middle Support Specialist to join our team and deliver vital IT support to employees in a dynamic setting. This role is fully based at our Warsaw office and involves managing hardware, software, and network issues while ensuring service levels are maintained. Apply now to become an essential part of our IT support team.
Responsibilities
- Assist end users both onsite and remotely with IT issues
- Install, set up, and resolve problems with computer hardware, printers, and scanners
- Coordinate communication with service providers and network engineers
- Support and maintain technology in meeting rooms
- Ensure timely response to tickets and adherence to service level agreements
- Deploy and troubleshoot software applications
- Manage incident tickets and provide quick issue resolution
- Maintain server room operations and upkeep
- Organize and manage IT equipment cabling
- Follow all IT-related protocols and instructions
- Update and maintain hardware inventory records
Requirements
- Relevant IT support experience of at least 2 years
- Good understanding of fundamental networking concepts and troubleshooting
- Proficient in troubleshooting Microsoft operating systems
- Approachable and helpful attitude towards assisting employees
- Strong communication and problem-solving abilities
- Eager to learn new technologies and adapt to evolving challenges
- Capable of working efficiently under pressure
- Ability to follow instructions from supervisors
- Skillful in meeting deadlines consistently
- Intermediate English language proficiency
Nice to have
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related discipline
- Experience with IT service management tools like HPAM, HPSM, ServiceNOW, or equivalents
- Knowledge of IT security fundamentals
- Fluent in Polish language
- Experience working with MacOS and Linux operating systems