Back to SearchMiddle IT Support Specialist - Warsaw Location
Office in Poland: Warsaw
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We are seeking a Middle IT Support Specialist to join our Warsaw office and provide essential technical support to our employees. This role requires hands-on management of hardware, software, and network issues in a dynamic environment. Take this opportunity to contribute to our IT support excellence.
Responsibilities
- Provide IT support to users both onsite and remotely
- Install, set up, and troubleshoot hardware including computers, printers, and scanners
- Communicate with service providers and network engineers effectively
- Maintain and support meeting room technology systems
- Ensure adherence to ticket response times and SLAs
- Install and troubleshoot software programs
- Manage incident tickets and resolve issues swiftly
- Oversee maintenance of server room facilities
- Organize and manage IT cabling
- Adhere to all IT-related instructions and protocols
- Update and maintain hardware inventory documentation
Requirements
- At least 2 years of experience in IT support
- Good grasp of basic networking and troubleshooting skills
- Experience with Microsoft OS troubleshooting
- Approachable and eager to assist employees
- Strong communication and problem-solving capabilities
- Keen to learn and adapt to new technologies
- Ability to handle pressure effectively
- Follow instructions provided by supervisors
- Meet deadlines consistently
- Intermediate proficiency in English
Nice to have
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related areas
- Familiarity with HPAM, HPSM, ServiceNOW, or similar ITSM platforms
- Understanding of IT security fundamentals
- Native or fluent Polish speaker
- Experience with MacOS and Linux systems