Back to SearchMiddle IT Support Specialist Based in Warsaw
Office in Poland: Warsaw
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We are hiring a Middle IT Support Specialist to provide essential technical assistance to employees in a lively work environment. This position is located exclusively in our Warsaw office and focuses on hardware, software, and network support. Join us to enhance the IT experience for our employees.
Responsibilities
- Support end users onsite and remotely with IT-related requests
- Install, configure, and fix issues with computers, printers, and scanners
- Liaise effectively with service providers and network teams
- Maintain and support audiovisual and meeting room equipment
- Meet ticket response targets and service level agreements
- Install and troubleshoot various software applications
- Handle incident tickets and resolve problems quickly
- Oversee maintenance of the server room
- Manage cabling and organization of IT hardware
- Comply with all IT work instructions and standards
- Keep hardware inventory records accurate and up to date
Requirements
- At least 2 years of experience in IT support roles
- Solid knowledge of basic networking and troubleshooting techniques
- Experienced in Microsoft OS troubleshooting
- Friendly and approachable with a strong desire to help employees
- Good communication and problem-solving skills
- Willing to learn and adapt to new technologies and challenges
- Able to perform well under pressure
- Follow directions from supervisors carefully
- Demonstrate ability to meet deadlines
- Intermediate English proficiency
Nice to have
- Degree in Engineering, Computer Science, or similar fields
- Familiarity with IT service management tools such as HPAM, HPSM, or ServiceNOW
- Understanding of IT security concepts
- Polish language fluency
- Experience with MacOS and Linux environments