Back to SearchWe are seeking a Middle Application Support Specialist to join our dynamic team. This role offers an exciting opportunity to leverage your expertise in data analysis, databases, Java, Python, SQL, Linux, networks basics, programming technologies, and web services. As a crucial member of our team, you will play a pivotal role in providing comprehensive application support, ensuring seamless operation and performance of critical systems.
Responsibilities
- Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries and community support cases or forum threads
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis
- Reactively file issue reports to Customer engineers, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggest code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution
- Perform community management tasks as needed by the business
- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features)
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
Requirements
- 2+ years of experience working with support projects and/or a 24x7 environments
- Advanced english level (B2+/C1)
- Proficiency in Java, Python, SQL, and other programming languages
- Solid understanding of databases and data analysis techniques
- Familiarity with Linux and basic networking principles
- Proven experience in troubleshooting and resolving complex technical issues
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn