Lead Technical Writer

Remote in Mexico

Writing Technical Documentation [English]

Location-specific conditions & benefits*

Mexico

We are seeking an experienced Lead Technical Writer to join our team and take on a central role in the development of our Software Development Kit (SDK). This role demands a solid background in technical writing, outstanding communication skills, and the ability to work closely with engineering, product, and support teams. Your contributions will directly support the growth and success of the LIFT platform by delivering precise, user-focused documentation that meets organizational and customer needs.

Responsibilities

Create and update API and SDK documentation as well as other technical resources for the LIFT platform
Work collaboratively with engineering, product, and support teams to ensure content is accurate, clear, and aligns with organizational goals
Draft, structure, and refine technical and process documentation to support software updates and releases
Produce user-oriented materials to facilitate the adoption and utilization of new tools and features
Conduct research and gather necessary information to develop or revise policies, procedures, and forms
Review and improve content created by team members to ensure consistency and high quality
Recommend and implement innovative strategies to optimize workflows and content development processes
Collaborate with subject-matter experts to guarantee thorough coverage of technical topics
Support the ongoing development and enhancement of the LIFT platform through effective and reliable documentation

Requirements

Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field
Minimum of five years of experience as a Technical Writer or in a comparable role within the software industry
At least one year of experience managing or leading teams
Comprehensive understanding of software development processes, tools, and methodologies
Strong written and verbal communication skills with the ability to present technical information clearly and effectively
Demonstrated ability to work independently and collaboratively within a team environment
Knowledge of industry standards and best practices for API and SDK documentation
Proficiency in using tools and software for technical content creation
Advanced English language skills, both written and spoken, at a B2 level or higher

Nice to have

Experience with programming languages and a strong grasp of software development fundamentals
Familiarity with cloud platforms and related services
Skill in breaking down complex technical concepts for non-technical audiences
Excellent organizational and time management abilities to balance multiple projects efficiently

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn