Lead Support Engineer

Remote in Colombia,

Support.Infrastructure

Location-specific conditions & benefits*

Colombia

We are seeking an experienced Lead Support Engineer to join our team and help facilitate the migration to a new Managed File Transfer (MFT) platform.

The ideal candidate will possess deep expertise in file transfer protocols, automation within Linux/UNIX environments, and practical experience with CLEO Harmony and Sterling File Gateway. This position demands a collaborative approach, strong communication skills when interacting with clients, and a focus on delivering dependable, secure, and scalable file transfer solutions.

Responsibilities

Configure and deploy file transfer systems leveraging CLEO Harmony and Sterling File Gateway
Develop and execute automation scripts for MFT workflows using shell scripting and Perl
Set up and maintain Connect:Direct and file agent scripts to automate data transfers
Work closely with network, firewall, and system administrators to resolve connectivity issues involving TCP/IP, FTP, or SFTP
Consult with business users to gather requirements and design customized file transfer solutions
Deliver 24/7 support for file transfer operations, including participating in on-call schedules and planned maintenance activities
Guide and mentor team members while following established engineering processes and practices
Collaborate with project leads and assume leadership responsibilities when necessary

Requirements

At least 5 years of experience in a Support Engineer role
Minimum of one year of experience in leading and managing technical teams
Extensive hands-on experience with CLEO Harmony and Sterling File Gateway in a live production environment
Strong background in Unix/Linux application support and scripting with Bash/Korn Shell and Perl
In-depth understanding of file transfer protocols such as SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG
Practical knowledge of TCP/IP configurations, troubleshooting processes, and managing MFT workflows
Exceptional problem-solving and analytical skills
Proven ability to manage multiple projects and tasks within tight deadlines
Strong communication and documentation abilities to effectively interact with stakeholders
Proficiency in English at a B2 level or higher, both written and spoken

Nice to have

Hands-on experience with IBM Sterling Connect:Direct
Competence in programming languages such as C and Java
Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage solutions
Knowledge of cloud-based architecture and its underlying principles

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn