Back to SearchLead ServiceNow Engineer
ServiceNow
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Become a Lead ServiceNow Engineer and take charge of developing and managing critical ServiceNow modules that improve business operations, including IT Asset Management, Application Portfolio Management, CMDB, and IT Service Management.
Work closely with architects and stakeholders to deliver scalable automated solutions that support organizational objectives. Apply now to elevate your career in a collaborative and innovative environment.
Responsibilities
- Design and implement ServiceNow modules spanning ITAM, APM, CMDB, and ITSM
- Create and sustain workflows, UI policies, business rules, client scripts, and system integrations
- Ensure solutions meet business objectives, scalability, and compliance standards
- Maintain an accurate and comprehensive CMDB with dependable configuration item relationships
- Deploy discovery, data normalization, and reconciliation techniques
- Configure ITAM workflows to maximize asset utilization and ensure compliance
- Support APM functions to map applications and oversee technology lifecycles
- Enhance ITSM workflows to boost operational effectiveness
- Develop automation and self-service features to improve service delivery
- Integrate ITSM with ITAM, APM, and CMDB data for holistic visibility
- Document ServiceNow solutions thoroughly including designs and standard operating procedures
- Engage in platform roadmap development, system upgrades, and release coordination
- Identify and implement performance enhancements and innovative solutions
- Mentor junior developers and administrators on technical matters
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related discipline, or equivalent experience
- Over 5 years of practical ServiceNow development and administration experience
- Demonstrated expertise in at least three areas: ITAM, APM, CMDB, ITSM
- In-depth knowledge of ServiceNow platform architecture, data models, and scripting using JavaScript and Glide API
- Experience with ServiceNow Discovery, Service Mapping, and REST/SOAP API integrations
- Understanding of ITIL frameworks and best practices for IT Asset and Service Management
- Strong analytical and problem-solving capabilities
- Excellent communication skills with ability to engage stakeholders effectively
- Proven ability to work autonomously and lead technical projects
- Commitment to platform governance, data integrity, and continual improvement
- Collaborative team player focused on knowledge sharing
- English proficiency at B2 level or above
Nice to have
- ServiceNow Certified System Administrator (CSA) credential
- Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM
- Experience with ServiceNow HAM/SAM, Flow Designer, and IntegrationHub
- Knowledge of data modeling, CMDB governance frameworks, and business capability mapping