Back to SearchLead ServiceNow Developer
ServiceNow
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Become a key member of our support team as a Lead ServiceNow Developer, specializing in ITSM modules, Workspaces deployment, and custom app engine development.
You will oversee bug resolution, manage a large backlog of enhancements across CMDB, HAM, SAM, and dashboards, and collaborate closely with clients to elevate service quality. Apply now to lead impactful projects and advance your career.
Responsibilities
- Resolve bugs and issues within ServiceNow modules
- Deploy and maintain Workspaces capabilities for clients
- Develop and upgrade applications using the ServiceNow app engine
- Support and enhance ServiceNow CMDB, HAM, and SAM modules
- Design and update dashboards according to client needs
- Oversee and prioritize a backlog of more than 100 enhancement requests
- Work collaboratively with clients and internal teams to provide solutions
- Conduct testing and validation of ServiceNow features before release
- Prepare documentation for technical specifications and modifications
- Offer technical guidance and support to junior developers
Requirements
- Proven experience in ServiceNow development with over 5 years in ITSM products
- Deep understanding of ServiceNow CMDB and associated modules
- Hands-on experience with Workspaces implementation in ServiceNow
- Demonstrated capability in bug fixing and managing enhancement backlogs
- Solid knowledge of HAM, SAM, and dashboard creation
- Strong analytical and problem-solving skills
- Effective multitasking and prioritization abilities
- Excellent communication and teamwork skills
- English proficiency at B2+ level
Nice to have
- Certification in ServiceNow Development
- Familiarity with advanced features of the app engine
- Understanding of ITIL processes
- Experience with scripting and automation in ServiceNow