Lead SAP FSM Functional Consultant

Remote in Brazil

SAP (Others)

Location-specific conditions & benefits*

Brazil

We are seeking a Lead SAP FSM Functional Consultant to take ownership of enhancing our field service management processes and guiding a team toward successful implementation and optimization.

As a Lead SAP FSM Functional Consultant, you will lead the configuration and customization of SAP FSM modules, mentor team members, and work closely with stakeholders to align business needs with technical capabilities. You will play a critical role in project leadership, ensuring seamless delivery of FSM solutions and driving continuous improvement in field service operations.

If you are passionate about leading teams, optimizing service processes, and delivering innovative client solutions, we encourage you to apply.

Responsibilities

Lead the configuration and customization of SAP FSM modules to support field service processes
Collaborate with stakeholders and business leaders to gather and analyze complex business requirements
Map client workflows to standard SAP FSM functionalities (planning, scheduling, dispatching) while identifying opportunities for improvement
Oversee and ensure integration of FSM with backend systems (e.g., ERP, C4C/CRM) in collaboration with technical teams
Supervise and coordinate system testing, user acceptance testing, and quality assurance for FSM solutions
Provide leadership and support throughout deployment, including post-go-live maintenance and optimization
Develop and review functional documentation, training materials, and conduct end-user training sessions
Mentor junior consultants and functional team members, sharing best practices and knowledge
Proactively identify and resolve project risks, providing technical and functional guidance to the project team
Act as a point of escalation for critical challenges in FSM implementation and operations

Requirements

5+ years of experience with SAP FSM and in field service management solutions
At least 1 year of relevant leadership experience
Deep knowledge of SAP Sales Cloud and SAP Service Cloud (Hybris Cloud For Customer)
Proven experience in gathering and analyzing complex business requirements, translating them into actionable solutions
Extensive experience in managing and conducting system testing, ongoing support, and user acceptance testing
In-depth understanding of field service processes, optimization principles, and industry best practices
Demonstrated leadership skills, including mentoring and guiding a team
Ability to lead cross-functional discussions and collaborate effectively with technical and non-technical teams
Excellent communication skills in English, with a minimum proficiency level of B2+

Nice to have

Background in SAP BusinessObjects Business Intelligence
Proficiency in SAP CPI: Development
Experience in designing integration architecture for FSM solutions

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn