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Business Analysis
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We are looking for a proactive and experienced Lead Business Analyst to guide our distributed team in delivering long-term support for a custom insurance policy administration application.
This role provides an excellent opportunity to lead collaboration efforts among business users, vendors, and development teams, driving system enhancements and process optimization for a well-established insurance company specializing in commercial products and services.
Responsibilities
- Oversee and guide configuration activities for the insurance policy administration application
- Lead the review and optimization of configuration filework practices, including rating, UI, error messages, and document prototypes
- Define strategic Epics, Features, and User Stories in MS Azure DevOps to implement complex functionalities and drive scalability
- Establish and maintain a comprehensive knowledge repository through active documentation using MS Office and SharePoint
- Take ownership of triaging production issues and ensure timely resolution by the CORE team
- Supervise the creation and update of issue understanding documents to promote clarity and resolution consistency
- Drive the development of comprehensive user requirements documents and outline solution strategies
- Lead and facilitate requirement elicitation and estimation sessions with stakeholders
- Act as the primary liaison among business users, vendor teams, and development members to unearth challenges and identify actionable solutions
Requirements
- 5+ years of experience in Business Analysis
- At least 1 year of relevant leadership experience
- Extensive insurance domain expertise across processes and platforms
- Proven ability to perform detailed documentation and conduct in-depth system analysis
- Strong hands-on experience with SQL within business analysis contexts
- Demonstrated expertise in documenting complex requirements during technical and business knowledge transfer sessions
- Proven track record of taking ownership and providing strategic support for growing accounts and teams
- Experience leading and collaborating within distributed team environments
- Advanced English communication skills with a demonstrated ability to hold effective client-facing discussions (B2+ level)
Nice to have
- Proficiency with Insurity software and customization capabilities
- Deep understanding of Property and Casualty insurance workflows and processes
- Experience with advanced requirements and change management strategies