Lead Business Analyst

Remote in Chile,

Location-specific conditions & benefits*

Chile

We are seeking an experienced Lead Business Analyst to drive the development and improvement of internal and external portals aimed at streamlining business operations and enhancing the user experience for submissions and claims processing.

Responsibilities

Collaborate with stakeholders to identify and clarify business needs and objectives
Develop comprehensive documentation, including user stories, use cases, process flows, data flows, and report mock-ups, to convey requirements to the development team
Write detailed functional requirements for web portals, user interactions, business logic, and system components
Present solutions to stakeholders and gather feedback to refine and finalize project requirements
Work closely with development and testing teams to ensure deliverables align with business objectives
Provide expertise to troubleshoot and resolve issues throughout the project lifecycle
Evaluate and manage changes in project scope, priorities, and requirements to maintain alignment with business goals
Communicate updates effectively and ensure requirement documentation is consistently maintained
Enforce documentation standards and manage version control for all project deliverables

Requirements

At least 5 years of experience as a Business Analyst with a proven track record of delivering enterprise-level projects
Minimum of one year of experience leading and managing development teams
Ability to break down high-level business needs into actionable requirements, process documentation, and user stories
Experience in drafting complex requirements for enterprise systems like claims processing, policy administration, or billing platforms
Extensive experience in stakeholder management, working across teams, and serving as a trusted advisor to business users
Professional background in industries such as healthcare, insurance, automotive, manufacturing, or investment banking
Knowledge of Agile and Hybrid methodologies, along with core business analysis practices
Advanced skills in process improvement and workflow automation
Experience creating workflows and use cases for conversational AI tools or robotic process automation (RPA) systems
Understanding of essential user experience and design principles
Strong analytical capabilities to address complex business problems and provide actionable insights
Proven ability to foster collaboration and build strong relationships with diverse teams and stakeholders
Demonstrated flexibility in fast-paced environments with evolving priorities
Exceptional communication skills, with the ability to articulate technical and business concepts to stakeholders at all levels
Proficiency in English, both written and spoken, at a B2 level or higher

Nice to have

Experience with platforms and tools for workflow automation and process optimization
Knowledge of advanced reporting systems or business intelligence tools
Familiarity with AI-based technologies or machine learning applications in business operations

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn