Back to SearchWe are seeking a skilled Lead Business Analyst to join our team and contribute to the development and optimization of our digital products and services.
In this role, you will act as a key link between business stakeholders and technical teams, converting business requirements into actionable solutions. You will work closely with the Digital Product Manager and Product Owner to analyze data, streamline processes, and ensure seamless communication. Your expertise will be essential in driving operational improvements and enhancing business outcomes.
Responsibilities
- Assess enhancement requests to determine their feasibility and alignment with organizational goals
- Lead discussions during Demand/Process Review Board meetings by presenting analyses of business systems impacts and ensuring requests are prepared for prioritization
- Collaborate with stakeholders, process owners, and requesters to gather detailed requirements for ServiceNow products such as ITAM, ITSM, ITOM, and others
- Document current and future-state business workflows, identifying areas for refinement and optimization
- Analyze datasets to uncover trends and valuable insights that can guide decision-making and enhance processes
- Develop detailed use cases, user stories, and acceptance criteria to ensure product features align with business needs
- Organize and participate in user acceptance testing (UAT) to verify that solutions meet quality standards and business expectations
- Support efforts to manage changes to business processes, systems, and organizational structures
- Serve as a liaison between technical teams, product management, and business stakeholders to facilitate clear communication and keep stakeholders updated
- Build dashboards and reports to highlight key metrics and support data-driven decisions
- Work with cross-functional teams to identify opportunities for process automation and improvement
- Keep thorough and accurate documentation of requirements, workflows, and system changes
Requirements
- A minimum of 5 years of experience as a Business Analyst in IT or related fields, with demonstrated expertise in gathering and documenting requirements
- At least 1 year of experience leading and managing development teams
- Familiarity with the ServiceNow platform and its functionalities
- Proficiency in using techniques such as interviews, surveys, workshops, and use cases to gather requirements effectively
- Experience in documenting and enhancing business workflows using tools like flowcharts or BPMN
- Strong analytical skills with the ability to interpret data and extract meaningful insights for process improvement
- Solid understanding of system integrations and the ability to evaluate their impact on workflows and requirements
- Exceptional communication skills and the ability to simplify technical concepts for non-technical audiences
- Hands-on experience with user acceptance testing and quality assurance processes to validate solutions
- Proficiency in English (B2+ level or higher), with a proven ability to engage in client-facing communications to gather requirements and provide updates