Lead Business Analyst

Business Analysis, Requirements Analysis, Support Services, UAT organization and support

We are looking to onboard a Lead Business Analyst to our team.

In this position, you will play a crucial role in delivering user support and mediating dialogue between users and development teams. Your analyses will contribute to refining our products and elevating user satisfaction. If you are prepared to advance in your career, we invite you to apply!

Responsibilities

Deliver L2 user support and collaborate with L1 to devise solutions
Interface with development and Salesforce teams to troubleshoot bugs
Keep documentation current for upcoming releases
Evaluate user feedback and Product KPIs to derive insights
Organize triage sessions and record their outcomes
Assist in ensuring readiness for launches and managing transitions
Communicate updates on new features to end users
Work with UX and GPO Scaled Operations to implement enhancements
Champion documentation and management of project requirements

Requirements

Minimum 5 years of experience in Business Analysis
Demonstrated leadership in user support capacities
Participation in product launch initiatives background
Proficiency in SAP guided buying and Ariba
Understanding of Salesforce platform
Strong analytical skills for data analysis and reporting
Capability to work autonomously and take initiative
Strong ability to organize and manage projects
Excellent communication skills in both verbal and written forms

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn