Junior Fraud Monitoring Analyst - Technical and Commercial

Hybrid in Argentina: Cordoba Province, Cordoba

Application Support

Location-specific conditions & benefits*

Argentina: Cordoba Province, Cordoba

We are seeking a proactive Junior Fraud Monitoring Analyst to join our team, focusing on evaluating and addressing fraud cases to ensure the security of our technical and commercial processes.

This role involves handling customer claims, recognizing suspicious activities, and recommending process enhancements to safeguard the company’s operations.

Responsibilities

Monitor traffic usage in real time to identify irregularities
Analyze alerts from monitoring systems to pinpoint fraudulent activities
Collaborate with cross-functional teams to develop unified fraud prevention strategies
Recommend upgrades to applications and processes to bolster fraud security
Maintain accurate documentation for all reviewed cases
Interpret large datasets to uncover patterns related to potential fraud
Prepare technical reports for anti-fraud initiatives
Contribute to risk management efforts across departmental operations
Examine transaction details, including payments, purchases, and e-commerce activities
Verify data consistency across internal databases
Assess customer claims regarding company services across multiple markets
Provide reliable evaluations of investigated claims, determining fraud legitimacy
Identify emerging fraud methodologies and suggest preventive measures
Compile comprehensive documentation for investigated cases

Requirements

Fields of study such as Engineering, Systems Analysis, Economics, or Administration
1-2 years of experience in technical fraud monitoring or data analysis
Proficiency in Microsoft Office suite
Competency in SQL (basic to intermediate level), Excel (intermediate), and pivot tables
Familiarity with Stealth System and SAP CRM Empresas (optional but advantageous)
Background in interpreting customer claims and resolving fraud incidents
Understanding of Claro's commercial processes, claims management, and related systems

Nice to have

Proficiency in AI concepts with knowledge of ethical implications
Skills in fraud detection methodologies and specialized tools
Background in SAP Customer Relationship Management
Expertise in leveraging advanced data analytics to detect anomalies
Familiarity with risk mitigation strategies tied to commercial fraud processes

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn