Junior Fraud Monitoring Analyst - Technical and Commercial

Hybrid in Argentina: Cordoba Province, Cordoba

Application Support

Location-specific conditions & benefits*

Argentina: Cordoba Province, Cordoba

We are seeking a proactive Junior Fraud Monitoring Analyst to join our team, focusing on monitoring and analyzing fraud cases to ensure the security of our technical and commercial processes.

This role involves analyzing customer claims, identifying suspicious activities, and proposing process improvements to safeguard the company’s operations.

Responsibilities

Monitor traffic consumption in real-time to identify and address irregularities
Analyze alerts from monitoring systems to detect fraudulent activities
Collaborate with other teams to ensure cohesive fraud management strategies
Propose improvements to applications and processes to enhance fraud prevention
Maintain detailed and accurate records for all analyzed cases
Examine large datasets to identify patterns and insights into potential fraud
Generate technical reports for use in anti-fraud efforts
Support the anti-fraud team and risk management efforts across departments
Investigate critical transactions, including purchases, payments, and e-commerce activities
Cross-reference information within internal databases to ensure accuracy and validity
Review customer claims associated with various company services in multiple markets
Provide substantiated opinions on investigated claims, identifying validity or fraud
Detect new fraud patterns and propose safeguards to mitigate future risks
Ensure thorough documentation for every case with traceable investigations

Requirements

Fields of study in Engineering, Systems Analysis, Economics, or Administration, or qualifications supporting competency in this role
1-2 years of experience in data analysis or technical fraud monitoring
Proficiency in Microsoft Office suite
SQL (basic to intermediate level, mandatory), Excel (intermediate), pivot tables
Understanding of Stealth System and SAP CRM Empresas (not mandatory but desirable)
Demonstrated capability in analyzing customer claims and handling fraud management cases
Familiarity with Claro's commercial processes, claims management, and associated systems

Nice to have

Understanding of AI and its ethical considerations
Experience in fraud detection techniques and tools
Background in SAP Customer Relationship Management
Expertise in advanced data analysis
Familiarity with commercial fraud processes and risk detection strategies

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn