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Head of Business Analysis Department

Mexico
BI Analysis, BI and Big data, Business analysis activities planning, SQL

We are seeking a seasoned Head of Business Analysis Department to join our dynamic team in leveraging advanced business intelligence tools to generate impactful, data-driven decisions. The ideal candidate will play a pivotal role in translating complex business strategies into clear, operational plans, guiding stakeholders in defining deliverables, and ensuring the alignment of objectives with overarching business strategies.

Responsibilities
  • Manage and mentor a team of business analysts, setting performance goals and ensuring professional development
  • Engage closely with senior management to understand business strategies and user needs, serving as the product Subject Matter Expert (SME) for the development team
  • Define and oversee the development of Minimum Viable Products (MVPs) and detailed roadmaps for delivering value using epics and features
  • Independently create, refine, and prioritize user stories based on sometimes ambiguous feature definitions
  • Develop and communicate technical and system integration strategies, tracking divisional dependencies and reporting progress
  • Lead collaborations with QA and development teams to build comprehensive test strategies and scenarios based on acceptance criteria
  • Ensure the seamless delivery and implementation of features and capabilities, aligning with user expectations and business requirements
  • Investigate and address production issues, implementing solutions directly or escalating them when necessary
  • Conduct impact analysis to assist in prioritization and accelerate the definition and refinement of features and user stories
  • Regularly monitor and evaluate the success of projects and processes, ensuring compliance with risk policies and alignment with business objectives
  • Advocate for and promote the use of business intelligence across the organization
Requirements
  • 5+ years of IT experience with focus on Business Analysis
  • At least 2 years of leadership experience in managing analytical teams
  • Proven track record in developing and managing content within the BI tools Tableau and Power BI
  • Advanced proficiency in writing and reviewing complex SQL queries
  • Deep understanding of Salesforce integrations and administrative settings, including Power BI deployments
  • Expertise in creating, maintaining, and sharing intricate business flow diagrams
  • Strong troubleshooting skills with the ability to investigate, resolve or escalate technical issues
  • In-depth understanding of risk management, compliance policies, and procedures pertinent to business processes
  • Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills
Nice to have
  • Extensive experience in designing and maintaining performance measures in Tableau
  • Expertise in transitioning and supporting both legacy and cloud BI environments
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn