Fraud Monitoring Analyst - Technical and Commercial

Hybrid in Argentina: Cordoba Province, Cordoba

Application Support

Location-specific conditions & benefits*

Argentina: Cordoba Province, Cordoba

We are looking for a detail-oriented Fraud Monitoring Analyst to strengthen our team, focusing on preventing and analyzing fraud cases to protect the integrity of our technical and commercial operations.

This role requires assessing customer claims, identifying fraudulent behaviors, and suggesting process enhancements to maintain robust security measures.

Responsibilities

Identify irregularities in real-time traffic consumption
Evaluate alerts from monitoring systems to recognize fraud-related activities
Collaborate with internal teams to develop integrated fraud prevention approaches
Enhance applications and procedures that strengthen anti-fraud measures
Record and maintain comprehensive case analyses with precision
Analyze large datasets to uncover trends and fraud indicators
Produce technical reports for further anti-fraud initiatives
Assist teams responsible for fraud and risk management across the organization
Investigate transactions, including purchases, payments, and e-commerce activities
Verify details using internal databases to uphold accuracy and authenticity
Assess customer claims related to services in diverse markets
Provide well-supported evaluations of claims to classify them as valid or fraudulent
Recognize emerging fraud patterns and develop recommendations to counteract them
Prepare exhaustive documentation with traceable investigation records

Requirements

Fields of study such as Engineering, Systems Analysis, Economics, or Administration
Minimum of 2 years in data analysis or technical fraud monitoring roles
Proficiency in Microsoft Office tools
Skills in SQL (basic to intermediate level, mandatory), Excel (intermediate), pivot tables
Knowledge of Stealth System and SAP CRM Empresas (optional but advantageous)
Background in customer claim evaluation and fraud case resolution
Familiarity with Claro's commercial operations, claims processing workflows, and technologies

Nice to have

Understanding of the ethical applications of artificial intelligence
Proficiency in fraud detection technologies and methods
Background in SAP Customer Relationship Management systems
Skills in advanced data analysis techniques
Knowledge of commercial fraud dynamics and risk mitigation strategies

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn