Fraud Monitoring Analyst - Technical and Commercial

Hybrid in Argentina: Cordoba Province, Cordoba

Application Support

Location-specific conditions & benefits*

Argentina: Cordoba Province, Cordoba

We are looking for a proactive Fraud Monitoring Analyst to join our team, focusing on maintaining the security of our technical and commercial processes.

This role requires assessing customer claims, identifying suspicious activities, and recommending improvements to protect the company's operations.

Responsibilities

Monitor real-time traffic consumption to pinpoint and address irregularities
Analyze alerts from monitoring tools to uncover fraudulent activities
Collaborate with teams across the organization to align fraud prevention strategies
Propose application and process changes aimed at reducing fraud risks
Keep detailed records for all analyzed cases to ensure documentation accuracy
Review large datasets to extract patterns and insights related to potential fraud
Create technical reports to support anti-fraud strategies
Assist the anti-fraud team and contribute to risk management processes
Examine critical transactions such as payments, purchases, and e-commerce activity to flag irregularities
Compare internal database entries for consistency and validation
Evaluate customer claims tied to services provided in various markets
Provide clear findings on whether investigated cases are legitimate or fraudulent
Identify emerging fraud patterns and propose countermeasures to prevent similar risks
Document case investigations thoroughly to maintain traceability

Requirements

Fields of study such as Engineering, Systems Analysis, Economics, or Administration
2+ years of experience in data analysis or fraud monitoring
Proficiency in using Microsoft Office suite
Skills in SQL (basic to intermediate level required) and Excel (intermediate, including pivot tables)
Understanding of Stealth System and SAP CRM Empresas (desirable but not essential)
Background in analyzing customer claims and managing fraud-related cases
Familiarity with Claro's commercial processes, claims handling, and associated tools

Nice to have

Knowledge of AI concepts and their ethical implications
Capability to apply fraud detection tools and techniques effectively
Background in SAP Customer Relationship Management applications
Expertise in conducting advanced data analysis
Competency in identifying fraud trends within commercial and risk environments

We offer/Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn