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Fraud Monitoring Analyst - Technical and Commercial

Hybrid in Argentina: Cordoba Province, Cordoba
Application Support
& 8 others

We are looking for a proactive Fraud Monitoring Analyst to join our team, focusing on maintaining the security of our technical and commercial processes.

This role requires assessing customer claims, identifying suspicious activities, and recommending improvements to protect the company's operations.

Responsibilities
  • Monitor real-time traffic consumption to pinpoint and address irregularities
  • Analyze alerts from monitoring tools to uncover fraudulent activities
  • Collaborate with teams across the organization to align fraud prevention strategies
  • Propose application and process changes aimed at reducing fraud risks
  • Keep detailed records for all analyzed cases to ensure documentation accuracy
  • Review large datasets to extract patterns and insights related to potential fraud
  • Create technical reports to support anti-fraud strategies
  • Assist the anti-fraud team and contribute to risk management processes
  • Examine critical transactions such as payments, purchases, and e-commerce activity to flag irregularities
  • Compare internal database entries for consistency and validation
  • Evaluate customer claims tied to services provided in various markets
  • Provide clear findings on whether investigated cases are legitimate or fraudulent
  • Identify emerging fraud patterns and propose countermeasures to prevent similar risks
  • Document case investigations thoroughly to maintain traceability
Requirements
  • Fields of study such as Engineering, Systems Analysis, Economics, or Administration
  • 2+ years of experience in data analysis or fraud monitoring
  • Proficiency in using Microsoft Office suite
  • Skills in SQL (basic to intermediate level required) and Excel (intermediate, including pivot tables)
  • Understanding of Stealth System and SAP CRM Empresas (desirable but not essential)
  • Background in analyzing customer claims and managing fraud-related cases
  • Familiarity with Claro's commercial processes, claims handling, and associated tools
Nice to have
  • Knowledge of AI concepts and their ethical implications
  • Capability to apply fraud detection tools and techniques effectively
  • Background in SAP Customer Relationship Management applications
  • Expertise in conducting advanced data analysis
  • Competency in identifying fraud trends within commercial and risk environments
We offer/Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn