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Experience Design Consultant

Remote in Mexico,
& 2 others

As an Experience Design Consultant at EPAM’s LATAM Design Studio, you will play a pivotal role in crafting and delivering next-generation digital experiences for enterprise clients, with a strong focus on AI-driven solutions.

You will partner with multidisciplinary teams to develop user-centered, creative, and measurable results that leverage the latest advancements in design and artificial intelligence. This role gives you the opportunity to shape the evolution of digital products and make a meaningful difference for organizations worldwide.

Responsibilities
  • Lead or contribute to the creation of digital products and services, embedding AI elements such as chatbots, recommendation engines, and personalization features
  • Conduct UX heuristic reviews, evaluate design systems, and perform competitor analysis, including for AI-powered interfaces
  • Map user journeys and service ecosystems, identifying areas where AI can add value
  • Develop and present high-fidelity prototypes using advanced design tools and AI-enhanced platforms
  • Collaborate with data scientists, AI engineers, and business partners to define, test, and refine AI-driven user experiences
  • Use both quantitative and qualitative research approaches to inform and validate design choices, including the impact of AI features
  • Present design ideas to clients, manage feedback, and help build consensus among stakeholders
  • Mentor junior designers and support the growth of the LATAM Design Studio’s expertise in AI and experience design
Requirements
  • At least 5 years of hands-on experience in experience design, UX, or related fields, including significant work on AI-powered products or features
  • Minimum 2 years in leadership, management, ownership, architect, or coordinator roles
  • At least 1 year of experience leading teams of five or more individuals
  • Participation in at least two end-to-end project cycles or several projects spanning different development phases
  • Advanced proficiency in Figma, Sketch, Adobe XD, Axure, InVision, or similar tools, with experience using AI design plugins such as Figma AI or Uizard
  • Experience with journey mapping and ecosystem visualization tools like Miro or Lucidchart, including mapping AI touchpoints
  • Familiarity with analytics and AI analytics platforms such as Google Analytics, Amplitude, or Mixpanel
  • Strong knowledge of UX research methods, including usability testing, heuristic evaluation, and assessment of AI-driven features
  • Portfolio with at least two or three case studies demonstrating high-fidelity prototyping, journey mapping, and strategic design for enterprise or large-scale digital products, including at least one AI-powered project
  • Experience collaborating with cross-functional teams, including data science and engineering
  • Passion for the intersection of design and AI, with a drive to shape the future of digital experiences
  • Strategic mindset with the ability to connect business goals, user needs, and emerging technologies
  • Comfortable leading projects, presenting to clients, and advocating for user-centered, data-driven design
  • Eagerness to learn new tools, methods, and AI advancements, with a proactive and adaptable approach
  • Enjoys mentoring and collaborating, sharing knowledge, and elevating team capabilities
  • Excellent English communication skills, both spoken and written, at B2 level or higher
Nice to have
  • Experience with additional AI design tools or platforms
  • Familiarity with service design methodologies
  • Background in enterprise-level digital transformation projects
  • Knowledge of accessibility standards for AI-driven interfaces
  • Experience working with international or distributed teams