Environments Support Engineer

Cloud Operations, Docker, Kubernetes, Linux, Networks basics, Programming Technologies, Web Services

We are seeking a dedicated and highly skilled Environments Support Engineer to join our dynamic team.

As an Environments Support Engineer, you will provide crucial infrastructure support and troubleshoot issues with precision and efficiency, thereby ensuring the seamless operation of our customer-facing environments.

Responsibilities

Respond, diagnose, resolve and track support queries from customers via phone, email and chat in adherence to defined SLOs
Ensure high customer satisfaction scores, maintaining quality standards in 90% of cases
Employ troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
Document problem classes and preventative actions for retrospective analysis
File issue reports to Customer Engineers, document procedures, and suggest code-level resolutions for product bugs
Manage community tasks as required by the business
Provide architectural design solutions for customer-specific requirements limited to specific product features
Adhere to notification and escalation procedures during operational issues
Maintain communication standards with business on operational matters

Requirements

Minimum 2 years of experience in support projects and/or operating in 24x7 environments
Strong background in customer service and experience
Competency in clear and effective communication
Skills in technical content delivery in a structured manner
Capability to work well within a global team
Expertise in Linux/Unix, including troubleshooting, command line, system constraints, and operational mechanics
Proficiency in Docker and Kubernetes
Familiarity with systems architecture and infrastructure
Analytical skills with proficiency in reading and dissecting issues and code
Understanding of web technologies including HTTP, Authentication
Background in networking, including TCP/IP troubleshooting, DNS, and IP routing
Basic knowledge of programming, coding, and system design/scaling
Familiarity with web technologies and troubleshooting including HTML, CSS, JS, webservers, and frameworks
Advanced English proficiency (B2+/C1)

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn