Chief Change and Adoption Specialist

Hybrid in Mexico

Support.Business

Location-specific conditions & benefits*

Mexico

We are seeking a Chief Change and Adoption Specialist to enhance Modern Workplace solutions.

In this role, you will play a pivotal role in driving the successful adoption of Microsoft 365 and Google Workspace solutions. You will collaborate with clients and internal teams to foster digital transformation and promote continuous improvement.

Responsibilities

Develop and implement strategies to enhance modern workplace adoption and change initiatives
Assess client needs and create tailored adoption roadmaps in collaboration with internal teams
Provide training and enablement programs through workshops and communication campaigns
Leverage analytics and user feedback to monitor adoption success and refine strategies
Establish methodologies to support best practices in change management and transformation efforts
Contribute to internal practice growth by sharing knowledge and enhancing team skills
Ensure alignment among stakeholders to advance adoption initiatives
Serve as a trusted advisor to clients, maximizing productivity through effective change management
Enhance proficiency in Microsoft 365 tools by conducting training sessions
Communicate metrics and adoption trends through reports and presentations

Requirements

7+ years of experience in change management with an emphasis on user adoption
Background in Microsoft 365 solutions, especially Microsoft 365 Copilot and Teams
Strong facilitation skills to engage stakeholders across various levels
Proficiency in analytics and reporting tools for tracking adoption trends
Capability to advise clients on strategies for user adoption
Understanding of digital experience management principles
English communication skills at a professional business level

Nice to have

Microsoft Change Management & Adoption Certification
Flexibility to use Confluence effectively
Expertise in Google Workspace applications
Competency in delivering and facilitating training sessions
Familiarity with Miro and Zoom platforms

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn