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Business Solution Architect

Remote in Argentina,
& 4 others
Salesforce Primary Clouds (Sales Cloud, Service Cloud, Community Cloud)
& 5 others

We are seeking a skilled Business Solution Architect to deliver innovative and scalable solutions that propel success in the domain of Patient Services and Innovative Medicine.

As a vital member of our team, you will connect business requirements to technical solutions, driving impactful results across the organization.

Responsibilities
  • Design and lead solution architectures for internal customers within Patient Services and Innovative Medicine
  • Support product owners/managers by defining business needs and creating future roadmaps
  • Establish project rationale and evaluate feasibility for proposed initiatives
  • Engage in global/regional workshops to gather and refine business requirements
  • Prioritize user experience while designing solutions using Salesforce out-of-the-box functionalities
  • Ensure detailed designs align with proposed architectures and trace to functional and non-functional requirements
  • Maintain accountability for Security and Compliance adherence within the Service Delivery scope
  • Document solution designs iteratively to ensure implemented solutions align with specifications and are fit for purpose
  • Collaborate with Project Managers and Operations Teams to organize and implement deployments
  • Participate in decision-making processes with internal stakeholder groups
Requirements
  • Over 10 years of experience in healthcare solution design, business analysis, or equivalent roles, with a focus on global, multi-team projects
  • Practical functional knowledge of Salesforce features in Service Cloud and Health Cloud, along with technical familiarity of platform capabilities
  • University education in a business or technical discipline or equivalent professional experience
  • Background in Patient Services capability development and pharmacovigilance-related controls
  • Proficiency in organizational, communication, presentation, and writing skills across diverse management levels
  • Capability to perform effectively in a fast-paced, multi-cultural, and matrixed organization
  • Stakeholder management competency focused on delivering results under tight timelines while upholding quality standards
  • Strong attention to detail, collaborative abilities, and interpersonal skills
Nice to have
  • Understanding of key Salesforce implementation methodologies and best practices
  • Knowledge of applicable healthcare regulations and compliance standards
  • Familiarity with Agile project management methodologies
  • Background in analytics and reporting functionalities for customer services
  • Expertise in integrating Salesforce with external tools and platforms
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn