Business Solution Architect

Salesforce Primary Clouds (Sales Cloud, Service Cloud, Community Cloud)

Location-specific conditions & benefits*

Argentina

We are seeking a skilled Business Solution Architect to deliver innovative and scalable solutions that propel success in the domain of Patient Services and Innovative Medicine.

As a vital member of our team, you will connect business requirements to technical solutions, driving impactful results across the organization.

Responsibilities

Design and lead solution architectures for internal customers within Patient Services and Innovative Medicine
Support product owners/managers by defining business needs and creating future roadmaps
Establish project rationale and evaluate feasibility for proposed initiatives
Engage in global/regional workshops to gather and refine business requirements
Prioritize user experience while designing solutions using Salesforce out-of-the-box functionalities
Ensure detailed designs align with proposed architectures and trace to functional and non-functional requirements
Maintain accountability for Security and Compliance adherence within the Service Delivery scope
Document solution designs iteratively to ensure implemented solutions align with specifications and are fit for purpose
Collaborate with Project Managers and Operations Teams to organize and implement deployments
Participate in decision-making processes with internal stakeholder groups

Requirements

Over 10 years of experience in healthcare solution design, business analysis, or equivalent roles, with a focus on global, multi-team projects
Practical functional knowledge of Salesforce features in Service Cloud and Health Cloud, along with technical familiarity of platform capabilities
University education in a business or technical discipline or equivalent professional experience
Background in Patient Services capability development and pharmacovigilance-related controls
Proficiency in organizational, communication, presentation, and writing skills across diverse management levels
Capability to perform effectively in a fast-paced, multi-cultural, and matrixed organization
Stakeholder management competency focused on delivering results under tight timelines while upholding quality standards
Strong attention to detail, collaborative abilities, and interpersonal skills

Nice to have

Understanding of key Salesforce implementation methodologies and best practices
Knowledge of applicable healthcare regulations and compliance standards
Familiarity with Agile project management methodologies
Background in analytics and reporting functionalities for customer services
Expertise in integrating Salesforce with external tools and platforms

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn