Business Analyst

Office in Portugal: Distrito de Lisboa, Lisbon

Location-specific conditions & benefits*

Portugal: Distrito de Lisboa, Lisbon

We are looking for a Business Analyst to join our team.

In this role, you will be responsible for analyzing and improving banking operations. You will have the opportunity to work with Temenos Transact software and support various functional streams, ensuring optimal performance for our clients.

Please note that work from the customer office 2 days per week is required.

Responsibilities

Analyze business requirements and document functional specifications
Support Temenos Transact (T24) L1/L2 operations
Manage and resolve incidents in accordance with ITIL framework
Collaborate with stakeholders to enhance banking operations
Conduct log analysis and troubleshoot using SQL and Unix/shell scripting
Facilitate automation of processes to improve efficiency
Utilize ticketing systems like ServiceNow and JIRA for issue tracking
Implement and support CI/CD processes and version control tools
Monitor banking transactions and payment interfaces
Provide production support for Retail Banking, Treasury, and Wealth Management
Maintain documentation for T24 core logs and scheduling
Participate in the development of training materials for end-users
Work closely with development teams to ensure seamless deployment
Gather feedback from clients to refine processes
Conduct system testing to validate functionality

Requirements

2+ years of experience in Business Analysis with a focus on banking operations
Proficiency in Temenos Transact (T24) software
Background in Financial Accounting and Treasury operations
Knowledge of incident management practices and tools
Understanding of database management and SQL
Familiarity with automation tools and DevOps practices
Competency in using ticketing systems like JIRA and ServiceNow
Understanding of banking interfaces and transaction flows
Experience in using monitoring tools and operating systems
English proficiency at a business level

Nice to have

Certification in ITIL framework
Experience with Kubernetes for container management
Familiarity with Autosys for job scheduling
Knowledge of SWIF, SEPA, and RTGS payment interfaces
Experience with Temenos Interaction framework

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn