Application Support Specialist

Office in Portugal: Distrito de Lisboa, Lisbon

Application Support

Location-specific conditions & benefits*

Portugal: Distrito de Lisboa, Lisbon

As an Application Support Specialist, you will be integral to our Application Production Support team, handling IT production support for AS/400 activities. You will be responsible for managing incidents, service requests, and infrastructure maintenance, ensuring that all production deliverables align with our bank's standards and best practices. We invite you to apply and become a key part of our team.

Please note that this position requires office work in Lisbon 5 days a week.

Responsibilities

Provide L1/L2 support for application, system, and batch related issues in AS/400 environments
Monitor production batches and infrastructure components
Resolve batch related issues promptly
Escalate risks and management issues to the Head of APS
Adhere to service level objectives and roadmap
Review and create application support knowledge articles
Ensure compliance with bank standards and best practices
Identify opportunities for automation to enhance system availability and performance

Requirements

7+ years of IT experience in infrastructure and application support
3+ years of support experience with AS/400 technologies
Strong knowledge of SQL queries and data analysis
Experience with production support tools such as ServiceNow and JIRA
Proficiency in core banking applications like Olympic or Transact
Fluent English communication skills at a B2+ level

Nice to have

Experience with ITIL practices
Familiarity with AS/400 subsystems and job scheduling systems
Basic understanding of BRMS
Experience in AS/400 RPGLE and COBOL/400 development
Good knowledge of CL/400 and OS/400 commands

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn