Application Support Specialist

Office in Portugal: Distrito de Lisboa, Lisbon

Application Support

Location-specific conditions & benefits*

Portugal: Distrito de Lisboa, Lisbon

We are seeking an Application Support Specialist with T24 Transact experience.

In this role, you will provide essential production support to ensure seamless day-to-day operations. You will play a key role in incident resolution, problem management, and driving continuous service improvement.

Please note that work from the customer office 2 days per week is required.

Responsibilities

Provide L1/L2 support for Temenos Transact applications
Ensure smooth operations and timely incident resolution
Manage problem management processes to enhance service quality
Collaborate with teams to implement continuous service enhancements
Utilize SQL and Unix shell scripting for log analysis and troubleshooting
Support production operations and RTB activities effectively
Monitor banking interfaces, APIs, and middleware performance
Engage with ticketing systems like Service Now and JIRA for tracking issues
Automate and simplify processes to improve operational efficiency
Participate in CI/CD processes and manage version control tools
Assist in managing containerized applications using Kubernetes
Apply ITIL framework principles for service management
Maintain a general understanding of banking operations and transactions
Utilize monitoring tools to ensure system health and performance
Document and report incidents and resolution steps
Work collaboratively with cross-functional teams

Requirements

2+ years of experience in application support with T24 Transact
Knowledge of core banking operations and RTB processes
Proficiency in SQL and Unix shell scripting
Understanding of monitoring tools and operating systems
Familiarity with ticketing systems such as Service Now and JIRA
Experience in banking interfaces and APIs management
Capability to work with DevOps tools for automation
English proficiency at a professional level

Nice to have

Certification in Information Technology Infrastructure Library
Familiarity with CI/CD practices
Experience with T24 core logs and Temenos Interaction framework
Knowledge of Financial Accounting and Treasury Operations
Exposure to automation tools like Autosys

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn