Application Support Engineer

Application Support, Application Support Tools

We are looking for an Application Support Engineer to join our team. The ideal candidate should have experience in financial services or macroeconomics, generating reports, and analyzing data under short deadlines. The role involves handling incidents, analyzing macro and market data under tight SLAs, performing ad hoc complex requests, updating documentation, and managing escalations.

Responsibilities

Work with ServiceNow incidents, both automatically generated and user-raised
Follow detailed workflows outlined in Confluence
Escalate cases to clients when necessary
Validate data from financial organization websites, understanding macroeconomic categories
Handle case-sensitive data under strict SLAs
Escalate issues when workflows cannot be followed
Perform incident and change management

Requirements

2+ years of experience in Application Support
Experience with ticketing systems
Strong communication skills for external user interactions
Experience in financial or banking companies (for candidates with application support background) or macroeconomic knowledge/background for those willing to work in support
Stress resistance, ability to work under pressure, and high motivation
ITIL knowledge is a plus
English level B2+

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn